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Shipping policy

SHIPPING CONDITIONS

Shipping Terms

  • Spain: Estimated delivery time: 1–7 business days.

  • Europe: Estimated delivery time: 1–15 business days (timing may vary depending on the destination country).

  • USA: Some of our products ship directly from our US warehouse, with an estimated delivery time of 1–7 business days. Orders shipped from our international warehouse have an estimated delivery time of 7–14 business days. All US orders include free shipping, with customs duties and import taxes covered by C’EST NOUS.

  • Asia & Rest of the World: Estimated delivery time: 7–14 business days.

Shipping Rates

  • USA: Free shipping on all orders, with duties and import taxes included. No additional import charges upon delivery.

  • Other destinations: Free shipping on orders over €300. Shipping rates for orders below this amount are calculated at checkout.

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be extended.

Once your order is placed, you will receive an email confirmation. A second email will be sent with your tracking number as soon as your order has been shipped. All shipments are traceable via the designated courier service.

Additional Information

  • Delivery times are estimated and may be affected by external factors such as customs procedures, local holidays, or high-demand periods.

  • We do not assume responsibility for delays caused by the courier service.

  • USA orders: All customs duties and import taxes are covered by C’EST NOUS, regardless of whether the order ships from our US warehouse or our international warehouse. Customers will not be required to pay additional import charges upon delivery.

  • Other non-EU countries: Orders may be subject to customs duties, import taxes or additional clearance fees, which are the responsibility of the customer.

  • If a package is returned due to an incorrect address or failure to claim, reshipping costs will be borne by the customer.

  • For any shipping-related inquiries, please contact our customer service team at hello@cestnous.co.

Lost or Delayed Packages

If your order experiences unexpected delays or appears lost in transit, please contact us at hello@cestnous.co. While we are not responsible for courier issues, we will do our best to assist you in locating your package.

Remote Areas & Islands

Deliveries to remote areas or islands may require additional transit time. Please allow extra days for your package to arrive.

Shipping Fees Are Non-Refundable

Shipping costs are non-refundable. If you return an item, the original shipping fee will not be reimbursed.

 

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